Returns & Exchanges

At HARVEY & MAX, each piece is thoughtfully made just for you.

Rather than producing in bulk, we create every order on demand - minimising waste and only making what's needed. It's a small but meaningful step towards a more considered way of creating.

As Sisters, we grew up with hand-me-downs, and as we got older, we loved nothing more than "borrowing" (aka stealing!) each other's clothes - so creating pieces meant to be worn, shared, and loved just feels right to us.

Because your item is made to order, we recommend reviewing our size guide and product imagery carefully before purchasing, to ensure the perfect fit.

If you're unsure, we're always here to help - simply reach out to us at admin@harveyandmax.com.au

RETURN POLICY:

We want you to absolutely love your HARVEY & MAX pieces 💛

If something's not quite right, we're here to help make the process as easy as possible.

You're welcome to return your item in its original condition for:

An exchange
Store credit

*Please note that return shipping costs for exchanges or store credit requests are the responsibility of the customer.

Exchanges

If you opt for an exchange, we'll send your new item out once we've received and approved your returned item.

Items must be returned in the same condition you received them:

Unworn
Unwashed
Free from marks, perfume or damage

Click here to start your exchange.

*Please note that return shipping costs for exchanges are the responsibility of the customer.

Store Credit

Prefer to choose something else? We're happy to issue store credit for the value of your item at the time of purchase (excluding shipping), so you can find another HARVEY & MAX piece you'll love.

Store credit will be issued once your returned item has been received and approved.

Click here to request store credit.

*Please note that return shipping costs for store credit requests are the responsibility of the customer.

Faulty or Damaged Items

If your item arrives faulty, damaged or incorrect, we'll absolutely make it right. We're happy to offer a replacement, store credit or refund where required under Australian Consumer Law.

Please contact us as soon as possible so we can assist you quickly.

A Quick Note on Fit

Most of our pieces are made to order, so we don't hold large amounts of stock. To help you choose the perfect fit, we recommend checking our size guides carefully before purchasing.

If you're unsure, feel free to reach out - we're always happy to help.